> ## Documentation Index
> Fetch the complete documentation index at: https://docs.testdino.com/llms.txt
> Use this file to discover all available pages before exploring further.

# TestDino Support and Contact Channels

> Contact the TestDino support team for help with setup, integrations, billing, or product questions via email or community channels.

The TestDino support team is available to help with setup, troubleshooting, and platform questions.

## Support Channels

Reach the team by email or join Discord.

<CardGroup cols={2}>
  <Card title="Email" icon="envelope" href="mailto:support@testdino.com">
    Reach us at **[support@testdino.com](mailto:support@testdino.com)** for technical issues, account questions, and follow-ups.
  </Card>

  <Card title="Discord" icon="discord" href="https://discord.gg/hGY9kqSm58">
    Join the community for discussions, questions, and updates.
  </Card>
</CardGroup>

## Support Hours

| Detail           | Info                                    |
| :--------------- | :-------------------------------------- |
| Hours            | 4:00 AM - 11:00 PM EST, Monday - Friday |
| Response time    | Within 24 hours for all channels        |
| Priority support | Available for Team and Enterprise plans |

The team is distributed across timezones and responds to messages as quickly as possible.

## Reporting Issues

When submitting a technical issue, include as much of the following as possible to speed up resolution.

<Steps>
  <Step title="Describe the issue">
    Explain what happened, what you expected, and how often it occurs (every run, intermittent, or one-time).
  </Step>

  <Step title="Include identifiers">
    Provide the **Test Run ID** or **Dashboard URL** for the affected run. Include the project name if not obvious from the URL.
  </Step>

  <Step title="Share environment details">
    Include your testing framework, framework version, CLI version (`tdpw` or `testdino`), and CI provider.
  </Step>

  <Step title="Attach evidence">
    Add screenshots, error messages with full stack traces, or CI execution logs. Redact sensitive data (tokens, credentials) before sharing.
  </Step>
</Steps>

### What to Include

| Category        | Details                                                   |
| :-------------- | :-------------------------------------------------------- |
| Issue frequency | Every run, intermittent, or one-time                      |
| Framework       | Playwright version, Node.js/Python version                |
| CLI version     | `npx tdpw --version` or `testdino --version`              |
| Run ID          | Test Run ID or dashboard URL                              |
| Error output    | Full error message and stack trace                        |
| CI logs         | Pipeline logs with sensitive data redacted                |
| Configuration   | `playwright.config.js` or `playwright.config.ts` settings |

## CLI Debug Mode

If the support team requests debug logs, enable verbose output:

<Tabs>
  <Tab title="Node.js">
    ```bash theme={null}
    npx tdpw upload ./playwright-report --token="your-token" --verbose
    ```
  </Tab>

  <Tab title="Python">
    ```bash theme={null}
    testdino upload ./test-results --token="your-token" --verbose
    ```
  </Tab>
</Tabs>

Share the full output with the support team. Redact API tokens before sharing.

## Feature Requests

Submit feature requests through:

* **Email** at [support@testdino.com](mailto:support@testdino.com)
* **Discord** in the feature-requests channel

Include the problem you are trying to solve, not only the feature you want. Context helps the team prioritize and design the right solution.

## Security Issues

Report security vulnerabilities directly to **[support@testdino.com](mailto:support@testdino.com)**. Do not report security issues through public channels.

## Resources

FAQs, changelog, and getting started.

<CardGroup cols={3}>
  <Card title="FAQs" icon="circle-question" href="/faqs">
    Answers to common questions about setup, features, and billing
  </Card>

  <Card title="Changelog" icon="clock-rotate-left" href="https://changelog.testdino.com">
    Latest updates, features, and fixes
  </Card>

  <Card title="Getting Started" icon="rocket" href="/getting-started">
    Step-by-step setup guide for new users
  </Card>
</CardGroup>