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The Manage Billing tab controls plan changes, upgrades, downgrades, and cancellations for your organization. Manage Billing tab showing current plan and subscription options

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Change Plan

To switch plans:
  1. Open Billing & Usage from the organization sidebar.
  2. Select the Manage Billing tab.
  3. Click View All Plans to compare available options.
  4. Select the target plan and confirm the change.
Upgrades take effect immediately. Downgrades apply at the end of the current billing period.
Downgrading reduces plan limits, including data retention. Historical data beyond the new retention window is permanently removed after the downgrade takes effect.

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Subscription Types

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Monthly

Billed each month on the renewal date. Usage resets on the organization’s usage cycle. Overage is billed in the next invoice.

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Annual

Prepaid for twelve months. Usage resets on the standard monthly cycle.

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Billing Cycle vs Usage Cycle

  • Usage cycle resets monthly on the organization’s reset date.
  • Billing cycle is either monthly or annual, depending on the subscription.
Usage CycleBilling CycleNotes
MonthlyMonthlyStandard subscription
MonthlyAnnualAnnual prepay with monthly usage resets
AnnualAnnualEnterprise contracts only
AnnualMonthlyNot supported

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Cancel Subscription

To cancel, open the Manage Billing tab and select Cancel Subscription.
BehaviorDetail
AccessContinues until the current billing period ends
ChargesNo future charges after cancellation
PlanOrganization moves to the Community plan automatically
Data RetentionReduced to Community plan limits

Billing Overview

View subscription status and test limit allocation.

Invoices

View, download, and filter billing invoices.