Support Channels
Reach the team by email or join Discord.Reach us at [email protected] for technical issues, account questions, and follow-ups.
Discord
Join the community for discussions, questions, and updates.
Support Hours
| Detail | Info |
|---|---|
| Hours | 9:00 AM - 6:00 PM IST, Monday - Friday |
| Response time | Within 24 hours for all channels |
| Priority support | Available for Team and Enterprise plans |
Reporting Issues
When submitting a technical issue, include as much of the following as possible to speed up resolution.Describe the issue
Explain what happened, what you expected, and how often it occurs (every run, intermittent, or one-time).
Include identifiers
Provide the Test Run ID or Dashboard URL for the affected run. Include the project name if not obvious from the URL.
Share environment details
Include your testing framework, framework version, CLI version (
tdpw or testdino), and CI provider.What to Include
| Category | Details |
|---|---|
| Issue frequency | Every run, intermittent, or one-time |
| Framework | Playwright version, Node.js/Python version |
| CLI version | npx tdpw --version or testdino --version |
| Run ID | Test Run ID or dashboard URL |
| Error output | Full error message and stack trace |
| CI logs | Pipeline logs with sensitive data redacted |
| Configuration | playwright.config.js or playwright.config.ts settings |
CLI Debug Mode
If the support team requests debug logs, enable verbose output:- Node.js
- Python
Feature Requests
Submit feature requests through:- Email at [email protected]
- Discord in the feature-requests channel